Terms & Conditions

Last updated: 22 October 2026

Welcome to Let It Play Media.

These Terms & Conditions explain the conditions that apply when you use our website, purchase our digital products or access our free resources.

By purchasing a digital product or otherwise agreeing to these Terms & Conditions, you agree to the terms relevant to your purchase or use of our website.

Please read them carefully.

1. About Let It Play Media

Let It Play Media is a Melbourne-based creative marketing business providing social media strategy, content creation, marketing consulting, social media management and event content coverage.

We also offer downloadable digital products and free educational resources.

Website: www.letitplaymedia.com

Email: hello@letitplaymedia.com

Location: Melbourne, Victoria, Australia

2. Using our website

You agree to use our website lawfully and in a way that does not interfere with its operation or other visitors' access.

You must not:

Attempt to gain unauthorised access to our website or systems.
Copy, distribute or commercially exploit our website content without permission.
Use our website or resources for unlawful or misleading purposes.
Introduce malicious software or otherwise interfere with the security or functionality of our website.

We may update, modify or remove website content as our business and services evolve.

3. Our services

Let It Play Media offers professional services including social media strategy, content creation, ongoing management, consulting and event coverage.

Information on our website provides a general overview of these services.

Service inclusions, deliverables, timelines, prices, payment arrangements and other project-specific conditions will be confirmed through a separate proposal, quotation, booking agreement or service contract.

Where a separate written agreement has been entered into, that agreement governs the relevant services to the extent of any inconsistency with these website terms.

Submitting an enquiry does not confirm a booking or create an obligation for either party to proceed.

4. Digital products

We offer downloadable digital resources, including our DIY Starter Kit.

Product descriptions explain what is included in each purchase.

Please review the product information carefully before placing an order to ensure the resource is suitable for your needs.

Digital products are provided for general educational and planning purposes.

They are designed to help you develop your own ideas and improve your approach to marketing and content creation.

Results will vary depending on your business, how you use the resources and other factors outside our control.

We do not guarantee specific marketing results, audience growth, enquiries or sales from using our digital products.

5. Prices and payment

Unless otherwise stated, prices on our website are displayed in Australian dollars (AUD).

Any applicable GST will be identified in the price or at checkout. The total amount payable, including applicable GST, will be displayed before you confirm your purchase.

Payments may be processed through Stripe, PayPal, Apple Pay or Google Pay, depending on the payment methods available at checkout.

Payment must be completed before access to a paid digital product is provided.

Transactions are subject to the applicable payment provider's terms and security procedures.

6. Delivery of digital products

Our downloadable digital products are delivered automatically after successful payment.

Once your purchase is complete, you will be provided with access to download your purchased resource through the delivery method specified at checkout.

You may download and retain the purchased file for ongoing use, subject to the licence conditions outlined below.

While you may keep your downloaded copy indefinitely, we do not guarantee that the original download link, website account or hosting platform will remain available indefinitely.

We recommend downloading and securely saving your purchased files when you receive them.

If you experience difficulty accessing your purchase, please contact hello@letitplaymedia.com with your order details so we can assist.

7. Digital product refunds

Due to the downloadable nature of our digital products and their immediate availability after purchase, we do not offer refunds for change of mind, accidental purchases or a decision not to use the product.

This does not exclude, restrict or modify any rights or remedies available under Australian Consumer Law.

If a digital product is faulty, materially different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a refund or another appropriate remedy.

If you experience a problem with your purchase, please contact hello@letitplaymedia.com with your order details and a description of the issue.

We will review your request in accordance with applicable Australian consumer protection laws

8. Intellectual property and permitted use

Unless otherwise stated, the content on our website and in our digital products is owned by Let It Play Media or used with appropriate permission.

This includes original written content, creative resources, templates, workbooks, graphics, photographs and other materials.

When you purchase a digital product, you receive a non-exclusive, non-transferable licence to use the resource for your own personal or internal business purposes.

You may:

Download and keep your purchased copy.
Use the prompts, exercises and planning tools within your own business.
Adapt the ideas and frameworks to suit your own marketing activities.
Create your own original content using the resource as guidance.

You may not, without our written permission:

Resell or redistribute the original resource.
Upload the resource to a public website or file-sharing platform.
Share purchased files with other businesses or individuals outside your organisation.
Repackage or reproduce substantial parts of the resource as your own product.
Remove ownership notices or falsely claim authorship of the original materials.

You retain ownership of the original content you create using our resources.

9. Free resources

We may provide free resources, including downloadable content prompts and educational materials.

Unless otherwise stated, these resources are intended for personal or internal business use.

You may use the ideas and exercises to develop your own content.

However, you may not sell, redistribute or reproduce the original resource as a competing product without permission.

Where a resource requires an email address for delivery, personal information will be handled in accordance with our Privacy Policy.

Receiving a free resource does not automatically enrol you in marketing communications unless you have provided the appropriate consent or another lawful basis applies.

10. Information and educational content

We aim to provide useful, accurate and practical marketing information.

However, marketing strategies and recommendations are influenced by factors such as industry, audience behaviour, platform changes, competition and business circumstances.

Information provided through our website and downloadable resources is general in nature and should be considered in the context of your own business.

Nothing in these Terms & Conditions excludes any consumer guarantee or other right that cannot lawfully be excluded.

11. External links and third-party services

Our website may contain links to third-party websites, social media platforms, payment providers or other external services.

These services operate independently and may have their own terms, privacy policies and procedures.

We do not control the content or operation of third-party websites.

Where an issue relates to a product or service supplied directly by Let It Play Media, we remain responsible for meeting our obligations under applicable law.

12. Website availability

We take reasonable steps to maintain our website and digital product delivery systems.

However, temporary interruptions may occur due to maintenance, technical issues or third-party service disruptions.

If an interruption affects your ability to receive a purchased product, please contact us so we can assist.

We do not guarantee uninterrupted access to the website or permanent availability of download links.

Your rights under Australian Consumer Law remain unaffected.

13. Limitation of liability

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantees, statutory rights or remedies that cannot lawfully be excluded.

To the extent permitted by law, Let It Play Media is not responsible for losses arising solely from a customer's independent business decisions or use of general educational information, where those losses are not caused by our failure to meet applicable legal obligations.

Any limitation of liability is subject to applicable law, including Australian Consumer Law.

14. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Our Privacy Policy explains how information may be collected, used, stored and disclosed through our website and business activities.

You can read our Privacy Policy at:

www.letitplaymedia.com/privacy-policy

15. Changes to these terms

We may update these Terms & Conditions to reflect changes to our website, products, services or legal requirements.

Updated terms will be published on this page with a revised date.

Changes will not retrospectively remove rights or alter existing purchases or agreements where doing so would be unlawful or require your consent.

The terms applicable to a digital product purchase will generally be those presented at the time of purchase, subject to applicable law.

16. Governing law

These Terms & Conditions are governed by the laws of Victoria, Australia, subject to any applicable mandatory laws and consumer protections.

17. Contact us

If you have questions about these Terms & Conditions, a digital product purchase or a refund request, please contact:

Let It Play Media

Melbourne, Victoria, Australia

Email: hello@letitplaymedia.com

Website: www.letitplaymedia.com