Privacy Policy

At Let It Play Media, we respect your privacy and take the protection of your personal information seriously.

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This Privacy Policy explains what information we collect through our website and business activities, why we collect it, how we use it and the choices you have regarding your information.

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1. Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, phone number and business details.

• Information you provide when enquiring about our services or event coverage.

• Information associated with purchasing our products or downloading our free resources.

• CVs, portfolios, professional experience and other information submitted through our freelancer application form.

• Communications you send us by email, through our website or through other business channels.

• Website usage information, such as pages visited, device information and interactions with our website, where collected through analytics tools or cookies.
   

We generally collect information directly from you when you complete a form, make a purchase, subscribe to a resource or contact us.

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Payment information

When you purchase a product through our website, payments may be processed using Stripe, PayPal, Apple Pay or Google Pay, depending on your chosen payment method and the options available at checkout.

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These payment services process payment information in accordance with their own privacy policies and security practices.

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Let It Play Media may receive information needed to confirm and manage your purchase, such as your name, email address, payment status and transaction details.

We do not directly store your complete credit or debit card details on our own systems.

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2. How we use your information

We use personal information to:

• Respond to enquiries and communicate with prospective clients.

• Provide our services, manage projects and maintain client relationships.

• Process purchases and deliver digital products or resources.

• Review applications from freelancers and creative collaborators.

• Send relevant updates or marketing communications where we have the appropriate consent or other lawful basis.

• Understand how visitors use our website and improve their experience.

• Maintain business records and meet applicable legal obligations.
   

We only use personal information for legitimate business purposes and related activities.
 

3. Email communications

If you subscribe to our mailing list or agree to receive marketing communications, we may send you updates, resources, news or information about our services

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You can unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting us directly.

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Submitting a general enquiry or job application does not automatically mean you have subscribed to our marketing communications.

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We may still send transactional or service-related emails, such as enquiry confirmations, purchase receipts or responses to your requests.

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4. Sharing your information

We may share personal information with trusted service providers where necessary to operate our business.

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These may include website hosting providers, email platforms, payment processors, analytics services, project management systems and contractors assisting with our services.

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We take reasonable steps to ensure personal information is handled appropriately when working with third parties.

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We do not sell personal information to third parties.

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5. Website cookies and analytics

Our website may use cookies and analytics technologies to understand website traffic, improve functionality and measure the effectiveness of our marketing.

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Depending on your browser settings and the technologies used, cookies may collect information about your device and how you interact with our website.

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You can manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.

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6. Storage and security

We take reasonable steps to protect personal information against unauthorised access, misuse, loss, disclosure or alteration.

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Information may be stored using secure third-party systems that support our website and business operations.

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We retain personal information for as long as reasonably necessary for the purposes described in this policy, or as required by applicable law.

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When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

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7. Overseas service providers

Some third-party platforms we use may store or process information outside Australia.

Where this occurs, we take reasonable steps appropriate to the circumstances to protect personal information and understand how our service providers handle it.

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8. Accessing or correcting your information

You can contact us if you would like to request access to personal information we hold about you, correct inaccurate details or ask us to delete information that is no longer required.

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We will consider your request and respond in accordance with applicable legal obligations.

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9. Privacy concerns or complaints

If you have a question or concern about how your personal information has been handled, please contact us.

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We will review your concern and work towards an appropriate resolution.

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Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner.

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10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website or legal obligations.

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The latest version will be available on our website, with the date of the most recent update displayed above.

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11. Contact us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

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Let It Play Media

Melbourne, Victoria, Australia

Email: hello@letitplaymedia.com

Website: www.letitplaymedia.com